Refund and Cancellation Policy

Cancelling

• Plans are prepaid. Nothing is charged automatically unless you turned on automatic renewal — turn it off any time in Settings › Plan before the next charge, and the plan simply ends at the end of the period already paid.
• A charge by automatic renewal made after you turned it off, or after you asked to close the account, is refunded in full.
• To stop the renewal reminders, use “Cancel renewal” in Settings › Plan, or message us (see Contact). Your account keeps working until the end of the period you have paid for, then follows the limited mode described in our Terms. Nothing is deleted.
• You can download all your data at any time from Settings. To have your account closed and deleted, ask us; see the Terms.

Delivery

ShubhOrder is an online service: your plan is active as soon as the payment is confirmed, usually within a minute. Nothing is shipped.

Refunds

• Monthly plans: the month that has started is not refunded.
• Yearly plans: ask within 7 days of paying for a new yearly plan and we refund it in full. After that, the year that has started is not refunded.
• If we charge you twice or by mistake, we refund the extra amount in full.
• If the service is unavailable for a long period because of a fault on our side, we credit or refund the affected period in proportion.

How refunds are paid

Approved refunds are paid to the same account or method you paid from, within 7 working days of approval. Your bank may take a few more days to show it. We issue a GST credit note for the refunded amount against the original invoice.

Questions

Write to us from the Contact page with your business name and payment details. We reply within 2 working days.